Refund & Cancellation Policy

Testly is operated by Aditya Mitra. Contact support@testlyagent.com for help identifying a charge or using Billing.

You can cancel a subscription in Testly Billing. Cancellation takes effect at the end of the paid period, and access remains available until then. Cancellation can be revoked before period end. Unused allowance does not carry over. Top-up runs remain dormant without a plan and become usable on resubscription.

We do not offer partial-period or unused-run refunds. If you believe you were charged in error, request review within seven days. Dodo Payments, our authorized reseller and merchant of record, handles the request under its buyer terms and retains its discretion to grant refunds. Contact support@testlyagent.com or use the support information on your Dodo receipt.

A successful full subscription-payment refund or dispute ends access for the related subscription. A reversed top-up removes only that purchase’s unused runs and cancels waiting runs funded by it. Already-started runs finish. Partial refunds require individual review; cumulative successful refunds equal to the full payment have the full-reversal effect.

Returned runs are separate from money refunds. Testly-side execution faults automatically return a run to its original valid source. Eligible early cancellations also return a run. If its allowance period has ended or its purchase was reversed, the return is recorded but nothing is added back. Ordinary test verdicts and budget stops use a run.